Information Collected and Usage
OM HOT YOGA collects customer information in an effort to improve our customer’s shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail and postal address and credit card numbers that you provide to us when you place an order, when you provide your information to us or when you participate in a promotion or survey. bē HOT YOGA may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order – such as an order confirmation notice. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. bē HOT YOGA recognizes that it must maintain and use customer information responsibly.
To serve you better, we may combine information you give us online or in our store. We may also combine that information with publicly available information and information we receive from or cross-reference with select partners and others. By combining this information we are better able to communicate with you about our products, special events and promotional purposes and to personalize your shopping experience.
OM HOT YOGA will not rent or sell your e-mail address for any reason.
If at any time you would like us to delete any of your personal information on file, email us at firstname.lastname@example.org for customer service or call us at 780-700-2332. Please be sure to include your e-mail address, full name and concern.
We do not share credit card information with third parties except for the purpose of processing payment for products you’ve ordered and as required by law. In addition, we may disclose credit card and other information we collect from you with an outside company with which we have contracted for their services to protect against fraud and the unauthorized use of credit and gift cards.
If you are under the age of 13, you are not permitted to submit any personal information to OM HOT YOGA is intended for users who are 13 years of age and older.
When ordering with us, we want our customers to feel confident that their personal information and credit card data is completely safe. On omhotyoga.ca, we employ MindBody technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed. Security measures are constantly implemented ensuring your information, escpecially your credit card information, is safeguarded. We protect your data through encryption and store your data for you on the MindBody state-of-the-art servers. MindBody adheres to PCI Data Security Standards, meaning that we meet the highest security requirements for processing your credit card payments. Plus, MindBody is verified by VISA and MasterCard, and invests more than $50,000 a year to ensure that all of your data is secure 24/7.
The website is certified with two leading Privacy Protection organizations, TRUSTe and EU SafeHarbor Department, meaning that every transaction on our website is secure and encrypted. We guarantee to always protect your data, even when you use a third-party application that’s integrated with our software.
Welcome to the OM HOT YOGA Web Site (the “Site”). OM HOT YOGA provides this Site as a service to its customers. Please review the following basic rules that govern your use of our Site (the “Agreement”). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.
Although you may “bookmark” a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. OM HOT YOGA reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the omhotyoga.ca web site following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this web site.
All of the content you see and hear on the omhotyoga.ca web site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by OM HOT YOGA, or by third parties who have licensed their materials to bē HOT YOGA. The entire content of the omhotyoga.ca web site is copyrighted as a collective work under Canadian copyright laws, and coordination, arrangement and enhancement of the content.
The content of the omhotyoga.ca web site, and the site as a whole, are intended solely for the personal, noncommercial use by the users of our site. You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.
No right, title or interest in any content or materials is transferred to you as a result of any such activities. OM HOT YOGA reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this web site.
OM HOT YOGA is a federally registered trademark. Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from OM HOT YOGA.
User Comments, Feedback, Postcards and Other Submissions
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to lionsbreath.ca on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain bē HOT YOGA property. Such disclosure, submission or offer of any Comments shall constitute an assignment to OM HOT YOGA of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, bē HOT YOGA will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. OM HOT YOGA is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.
At OM HOT YOGA, our commitment is to offer convenience, service, and product availability on-line at compelling prices every day, with certain limited time offerings of merchandise at promotional prices. While merchandise offered on-line at omhotyoga.ca will usually be priced the same as merchandise offered at our studio, in some cases, the studio may have different prices or promotional events at different times.
We have done our best to display as accurately as possible the colors of the products shown on the omhotyoga.ca web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
Correction of Errors and Inaccuracies
The information of the behotyoga.com web site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you.
In the event a OM HOT YOGA product is listed at an incorrect price due to typographical error or systems error, OM HOT YOGA shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. OM HOT YOGA shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, OM HOT YOGA shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site/ or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by OM HOT YOGA without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
OM HOT YOGA may deliver notice to you by means of electronic mail, a general notice on the site, or by written communication delivered by Canada Post to your address on record in OM HOT YOGA account information.
Enforcement of Terms and Conditions
By accessing and using the omhtyoga.ca web site, you agree that your access to and use of the omhotyoga.ca web site is subject to these Terms and Conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the Province of Alberta, Canada.
Use of Site
Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a bē HOT YOGA or other licensed employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization.
You agree to indemnify, defend, and hold harmless OM HOT YOGA, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorney’s fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
THIS SITE AND THE MATERIALS AND PRODUCTS IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, OM HOT YOGA DISCLAIMS WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. OM HOT YOGA DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BE HOT YOGA DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Limitation of Liability
OM HOT YOGA SHALL NOT BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE OR THE PERFORMANCE OF THE PRODUCTS, EVEN IF OM HOT YOGA HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
OM HOT YOGA will ship using current Canada Post shipping rates: http://www.canadapost.ca/cpotools/apps/far/personal/findARate?execution=e2s1
Most orders will ship out within the next business day of ordering (we do not ship Saturdays, Sundays, or holidays). We ship to all Canadian provinces and territories. Shipping rates and times for international (USA included) destinations can be determined once a customer has made an online purchase. Once the order has been placed, the international customer will be contacted to specify costs.
Please note that while most orders sent internationally will ship from OM HOT YOGA in about the same amount of time as orders shipping in Canada, they are subject to review by Customs upon arrival to their country of delivery and may be delayed. It is the responsibility of the customer to cover any Customs Duties and Taxes.
Once your order has shipped, your credit card will be charged. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable. International customers will initially be charged for the order and processed again once shipping rates have been determined. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.
Residents of Edmonton, AB may alternatively pickup their merchandise in-store by visiting OM HOT YOGA three (3) business days after purchase of an item online. Please provide proof of payment when picking up in-store.
Returns and Exchanges
We will gladly exchange or issue merchandise credit on regular priced, unwashed/unworn/unused or defective merchandise. If something is not right please follow the directions below to make an exchange or be issued a merchandise credit within 14 days of receiving your purchase.
If an exchange cannot be fulfilled a merchandise credit will be mailed to your billing address. We’ll email you once we’ve received and processed your exchange or credit. Please allow 2 – 3 weeks from the time you mail your order for your exchange/credit to be processed.
Refund of Services
Any purchase of passes, workshops, or retreats cannot be refunded unless the item purchased is cancelled by OM HOT YOGA.
Exchanging Web Purchases (Edmonton, AB Residents)
To exchange merchandise purchased from omhotyoga.ca to our store, bring the item, the packing slip included with your order, as well as the form of payment used to make the purchase and your photo id to our downtown location at 10619–124 Street. In the absence of the original form of payment, a merchandise credit for use in our store at the studio will be issued.
Exchanging Web Purchases (Non-Edmonton, AB Residents)
- Place the item and purchase receipt in a securely sealed shipping container.
- Address the return parcel as shown below:
OM HOT YOGA
T5N 1S5 Canada
- Ship your package using a trackable and insured shipping method.
- We’ll email you once your credit or exchange is processed. Please allow 2 – 3 weeks from the time you mail your exchange/credit for it to be processed.
We’re sorry, shipping charges are non-refundable and we cannot accept COD returns.
Exchanges are typically received within 2 – 3 weeks from the time that you mail them. Once we receive your exchange, please allow 2 business days for it to process. In the event that an exchange cannot be fulfilled a merchandise credit for the merchandise amount will be mailed to your billing address.
Notification of Return/Exchange
Once your return is processed we’ll send an email to notify you. If you’ve requested an exchange, a second email will be sent once we’ve processed your new order. We are unable to guarantee that exchange merchandise will be available at the time your order is processed; in these instances your original form of payment will be exchanged for a merchandise credit.